Question 1

TikTok Shop Combined Listing Order Sync Rules

Accepted Answer

Plans: All plans Platforms: All platforms

Overview

TikTok has introduced a new feature called Combined Listing that enables merchants to bundle several products for sale, effectively increasing the merchant's Gross Merchandise Volume (GMV).

Modifications are done in the order syncing process between your eCommerce platform, AfterShip Feed, and TikTok Shop to accommodate this new functionality. When synchronizing TikTok Shop (TTS) orders that include combined products to your eCommerce platform, AfterShip Feed will first divide the combined items within the same order into sub-items. Subsequently, it will create orders in the eCommerce system using these sub-items to ensure that the merchant's warehouse or delivery system can accurately fulfill the items upon receiving the order.

What you’ll learn

In this article, we will show you:

Create a combined listing in the TikTok Shop
Combined order sync to AfterShip Feed
Combined order sync to eCommerce platform
Customize Shopify tags for TikTok Shop Combined orders

Create a combined listing in the TikTok Shop

The combined product consists of different SKUs to sell them as a standalone listing and let buyers purchase products that go well together in one click. The Combined products will be listed on the product list of your shop with their individual entries and pr

Question 2

Can I specify a warehouse location in Shopify for my TikTok store?

Accepted Answer

Articles on: Orders and Fulfillment

Plans: All plans Platforms: Shopify

Overview

This tutorial will help you understand how the inventory sync works from Shopify to TikTok Shop and if we can select specific warehouse locations for TikTok Shop.

This involves two cases

a. When the order is created on Shopify
b. When the order is created on TikTok but synced to Shopify via AfterShip Feed

AfterShip Feed's Inventory sync feature allows you to set up

Available inventory quantity display
Inventory threshold before the product shows out-of-stock
Specify warehouse location(s) to sync inventory from: specific location or all locations

Result: Once the inventory sync is enabled, the orders created on Shopify store or synced from TikTok Shop to Shopify, AfterShip Feed will automatically trigger inventory synchronization from the specified Shopify location to the default TikTok Shop warehouse/pickup location.

Consequently, the product will be shipped from the warehouse configured in Shopify.

Example: You have several warehouse locations configured in your Shopify store.

For instance, Location A handles orders from the United Kingdom, and Location B handles orders from the United States.

You run a TikTok store in the UK. In this situation, all your TikTok orders will be shipped from Location A when the orders are synced and processed through Shopify

Addit

Question 3

Shopify Transaction Fee for TikTok Shop Orders

Accepted Answer

Articles on: Orders and Fulfillment

Plans: All plans Platforms: Shopify

Shopify doesn’t charge any transaction fees for your TikTok Shop orders.

As Shopify's official document states:

Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. Transaction fees don't apply for POS orders or for manual payment methods, which include cash on delivery (COD), bank deposits, checks, test orders, and draft orders marked as paid or pending. Third-party transaction fees aren't returned to you when you issue an order refund.

All the orders created via AfterShip Feed are paid without being through any third-party payment in Shopify.

According to Shopify's policy, merchants don’t have to pay any transaction fee in Shopify for their TikTok orders.

Updated on: 06/08/2024

Question 4

Connect Your BigCommerce Store With AfterShip Feed

Accepted Answer

Articles on: Getting Started

Plans: All plans Platforms: BigCommerce

Overview

Feed for TikTok Shop is an eCommerce solution that allows merchants to effortlessly sync product and order details from BigCommerce to TikTok Shop. In this article, you can learn how to connect AfterShip Feed with your BigCommerce store. Follow these steps:

Go to BigCommerce app store and search Feed for TikTok Shop to get the app
Select the app and then click Get This App

Log in to your BigCommerce account, if you haven't already. If you are already logged in, you will be redirected to the Feed for TikTok Shop app listing page.
Click Install

Click Confirm to allow Feed for TikTok Shop access to your store data

Once done, you will be redirected to the onboarding page of our app. Just complete the steps to complete the setup

Should you need any help, chat with our support team.

Updated on: 06/08/2024

Question 5

Starting August 1st, 2024, we are introducing some significant changes to our pricing plans.

Accepted Answer

Articles on: Pricing

At AfterShip, we understand that your business is not just a venture you operate but a passion you pursue daily. That’s why we are constantly evolving and growing to meet your evolving needs and offer you the best possible experience.

Starting August 1st, 2024, AfterShip Feed is introducing a new pricing structure with carefully curated tiers that aim to offer you more flexibility, choice, and a tailored experience that aligns perfectly with your preferences and business requirements.

These adjustments are set in motion to more accurately reflect the value you get from the tool and to make room for great new expansion features coming your way.

Introducing a new pricing model

To cater to the diverse needs of our valued customers, we have done a complete overhaul of our existing pricing model and introduced three new pricing plans organized around the level of service and access to order quotas, affiliate marketing, and advanced customer support.

We are also introducing new paid support packages in three levels: Basic, Advanced, and Enterprise.

![](https://storage.crisp.chat/users/helpdesk/website/b95f1ebc4f6b4000/68302f2c-e881-444c-8df

Question 6

TikTok Shop Platform Discount Rules

Accepted Answer

Articles on: Orders and Fulfillment

Plans: All plans Platforms: Shopify

Overview

TikTok Shop gives customers platform discounts (product and shipping fee) which are independent of the discounts given by the sellers to the customers. The discounts sellers give are funded by the sellers themselves, while the discounts that TikTok Shop gives are reimbursed to the sellers/merchants.

For example, if a customer’s order total before the discount is $12 and TikTok Shop is giving an additional product discount of $2, the customer would only need to pay $10. The $2 discount will be reimbursed by TikTok Shop to the merchant, meaning the merchant will eventually still get paid $12.

How the order amount was synced from TTS to Shopify

Before the launch of the feature that we will discuss in this article in a while, AfterShip Feed used to sync the total amount of order paid by the customer on TTS i.e., $10 to Shopify which was in reality inconsistent with the amount the merchant received $12 ($10+$2 (discount reimbursed by TTS)).

AfterShip Feed’s TikTok Shop Platform Discount Rules will give merchants the choice to decide how they wish to sync their orders from TTS to Shopify. When enabled, all the upcoming orders will be synced to Shopify according to the amount received by the merchant, not what the customer paid on TTS.

Examples 1:

Let’s break down TikTok Shop’s order amount and examine

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